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Has my server gone down?

We have multiple virtualisation environments hosting our servers, so maintenance work on our systems will affect you if we need to take down the hypervisor that runs your server.

If you want to check the status of our systems, have a look at http://status.lasershark.uk. We'll list the facilities in which we're doing maintenance and the hours we've booked out to carry out this maintenance, so you are always up to date. We'll also try and email you if we know that one of your servers will be affected.

If you think your server has gone down and you can't see anything on our status page, please contact us.

Please note: We will only consider your server 'down' if it has switched off and will not switch back on in the control panel. Other problems with accessing your server can be solved by contacting us.